Öffentliches Angebot für Touristische Dienstleistungen

Public Offer for purchasing travel services from the private enterprise Central Asia Journeys.

Before sending a request for the reservation and purchase of Services (tour packages to Uzbekistan and Central Asia), read the terms of this Offer.

1.1.: https://www.caj.uz is intended for the acquaintance, sale, ordering, and payment of tourist services and tour packages to Uzbekistan and Central Asia on the Internet. The start page of the Site, from which one can access other site pages, is hosted in the domain https://www.caj.uz.

1.2.: Services - the Executor's actions to conduct the tour, including accommodation, meals, transport, excursions, guide-translators, and other services, the list included in the travel packages sold on the Site.

1.3.: Executor - Private Enterprise "Central Asia Journeys," carrying out activities to implement the Tourist Tour.

1.4.: The Buyer - individual or legal person ordering or purchasing services on behalf of other Buyers, including a minor Buyer.

1.6.: Request and Purchase Form - an official request of the Buyer about his intention to purchase or an already purchased Service online, sent to the Executor by filling out the booking-purchase forms presented on the Website.

1.7.: Offer - the document's text with all attachments, changes, and additions, posted on https://www.caj.uz, containing the conditions and procedure for providing Services.

1.8.: Agreement - between the Buyer and the Executor concluded following the procedure and on the terms of this Offer.

2.1.: The Agreement concluded on the terms of this Offer is a legally binding document and regulates the relationship between the Buyer and the Executor arising in connection with the provision of Services.

2.2.: The Agreement concluded by accepting this Offer does not require bilateral signing and is valid electronically.

2.3.: By paying for the Services, the Buyer agrees that:
  • has read the terms of this Offer in full;
  • accepts all the terms of this Offer in full without any exceptions or restrictions on his part (acceptance).

2.4.: The Offer (including any part thereof) may replace by the Executor without any special notice. The new version of the Offer comes into force from its publication on the Website. The Buyer has the right to monitor all changes made to this Offer independently.

2.5.: Separate documents and agreements can additionally regulate the relations of the Parties. However, the application of such additional documents and contracts does not cancel the validity of this Offer.

2.6.: If the Buyer does not agree with the Offer terms or does not have the right to enter an Agreement by the law, he must refuse to order and pay for the Services.

3.1.: The Executor undertakes to provide services for organising and conducting a tourist tour, including accommodation, transportation, excursions, guide-interpreter services, and other services, the complete list indicated in the travel packages.

3.2.: The Buyer undertakes to pay on time for the purchased Services by the terms of this Offer.

4.1.: The Buyer independently familiarises himself with the description and Content of the tours on the Site.

4.2.: Having chosen a tour, the Buyer sends the Request and Purchase Form by filling it out on the Website. Each tour package has a Request and Purchase Form, which the Buyer must complete in full.

4.3.: The Buyer can buy the tour online by paying 100% with Visa and MasterCard credit cards on the Website or book the tour by specifying the payment methods on the Request and Purchase Form.

4.4.: The Buyer in the Request and Purchase Form can choose the following payment method: credit cards, bank transfer, or cash upon arrival at the Executor's cashier or to the current account through the bank's cash desks.

4.4.: By submitting the Request and Purchase Form, the Buyer agrees to the terms of this Offer.

4.5.: After receiving the Request and Purchase Form from the Buyers, the Executor makes the necessary reservations and sends the Buyer the reservation status within two days of receiving the application.

4.6.: By agreeing with confirmation Executor, Buyer pays Services in the manner prescribed by section 5 of this Offer.

4.7.: The Executor reserves the full right to reject or accept the Buyer's Application.

5.1.: Prices for Services listed on the Website in U.S. dollars (USD).

5.2.: The cost of the Services sold on the tours' Website and the purchased tour package includes those services indicated in each tour package.

5.3.: The cost of the Services sold on the tours' Website and the purchased tour package does not include those services indicated in each tour package.

5.4.: The Executor has the right to unilaterally replace the prices for the Services presented on the Site, while the prices cannot renew for the ordered, purchased, and confirmed Service.

5.5.: Payment for Services made by the Buyer in full after agreeing on Order details before the provided Services, unless otherwise agreed by the Parties when placing reservations.

5.6.: Payment for the Service can make:
  • by bank transfer to the account of the Executor specified in this Offer;
  • online using credit cards Visa and Mastercard, in the case of online payment, the Executor will send the Buyer by e-mail- an invoice for the amount received and a voucher for the bought tour;
  • cash to the Executor cashier or the bank accounts through the bank's cashiers upon arrival to Uzbekistan.

5.7.: The Executor can provide discounts, bonuses, instalments, and other preferential terms to all or individual Buyer.

5.8.: The Executor has the right to restrict the available payment methods for the Services to the Buyers.

5.9.: Refunds for Services paid for but not used by the Buyers, regardless of the reason, including transport, accommodation, meals, entrance tickets, and others, are not refundable or exchangeable.

6.1.: The Buyer has the right:
  • Request any information regarding the booked, confirmed, purchased Service.
  • cancel booked, confirmed, purchased Service at any time.
  • To refuse Services, the Buyer must notify the Executor in writing; refusal comes into force from the day the Executor receives written notification.
6.2.: The Buyer undertakes:
  • to familiarise yourself with the Content of this Offer before concluding the Agreement.
  • Provide the Executor with all the information necessary to provide the Services, accurate information about yourself.
  • Pay 100% of the cost of the Services before the commencement of the provision of the Services.
  • independently conclude a health insurance contract, an accident insurance contract, or an insurance contract against damage or total loss of luggage.
  • to inform the Executor about any claims related to the quality of the Services when providing the Services by calling +998 90 922 30 73.
  • Submit a claim in writing within ten days of completing the Services.
  • fulfil in full its obligations, including those specified in other sections of this Offer.

7.1.: The Executor is obliged:
  • to provide Services with high quality and in full;
  • Ensure the confidentiality of personal data about the Buyer.
  • Provide the Buyer opportunity to receive free consultations on organisational issues of the provision of the Services;
  • d.: to fulfil in full its obligations stipulated by other clauses of this Agreement.
7.2.: The Executor has the right to refuse to provide the booked, confirmed, purchased Services and cancel the Request in the following circumstances:
  • Force-majeure;
    in hostilities, strikes, fires, floods, earthquakes, quarantine measures, decisions of state structures, and other natural disasters. In this case, the Buyer has the right to refund 100% of the paid amount.
  • Untimely payment;
    in case of non-payment of 100% payment for the Services within the specified time frame, the reserved, confirmed Request will cancel without prior notice to the Buyer.

7.3.: The Executor reserves the right to photograph the Buyer during the provision of the Services and use the received photographs for advertising purposes. The Buyer agrees to use his pictures by the Executor for advertising purposes.

7.4.: The Executor has exclusive rights to the Content, including software products, online services Site, and programs included in or used in conjunction with them. And also to the database, reference books, text materials, images, copyright or related rights, objects of patent rights, trademarks, commercial designations, and trade names. The above rights by the legislation of the Republic of Uzbekistan are reserved.

7.5.: The Executor carries out the current management of the Site, determines its structure and appearance, allows or restricts user access to the Site, and exercises other rights belonging to him.

7.6.: The Executor decides questions about the procedure for placing advertisements on the Site, participation in affiliate programs, etc.

7.7.: The Executor has the right:
  • At any time, change the Site's design, Content, update or supplement scripts, software used or stored on the Site, or any server applications without notifying the Buyers.
  • Send messages (by e-mail, SMS, Telegram, WhatsApp, Viber) to the Buyer subscribed to the newsletter, which are notifications about the introduction of new or cancellation of old Services containing advertising information.

8.1.: The Buyer must notify the Contractor in writing about cancelling the booked, confirmed purchased Services.

8.2.: Cancellation of the Services comes into force from the day the Executor receives written notice from the Buyer.

8.3.: In case of untimely refusal of the Buyer from the booked, confirmed purchased Services, the Executor has the right to issue an invoice or withhold the following penalties from the paid amount for the Service:

- 40 days - 10% purchased Services,
- 30 days - 20% purchased Services,
- 20 days - 30% purchased Services,
- 10 days - 40% purchased Services,
- 5 days - 50% purchased Services,
- 1 day - 100% purchased Services.

9.1.: The Buyer is prohibited from:
  • indicate deliberately false or fictitious information when ordering the Services;
  • to take actions to destabilise the Site's functioning, attempt unauthorised access to the Site's management or its closed sections (sections to which only the Executor is allowed access), and carry out any other similar actions.

10.1.: The Executor is not responsible for the quality of the Services and any adverse consequences for the Buyer resulting from inaccurate information provided by the Buyer.

10.2.: The Executor is not responsible if the results of the provision of the Services do not meet the Customer's expectations.

10.3.: The Buyer is fully responsible for any damage caused to the movable and immovable property of the Executor or third parties during the stay in hotels and use of transport. The Buyer is obliged to compensate the damage he caused directly to the owner fully.

10.4.: Since the Site's online services are at the stage of constant addition and updating with new functionality, the benefits of the Site may change from time to time without prior notice to the Buyer. Accordingly, at its sole discretion, the Executor has the right to stop (temporarily or permanently) the display of the Site's materials (or any of its parts) to all Buyers in general or an individual Buyer in particular without prior notice.

10.5.: The Executor guarantees the use of the phone number and e-mail address specified by the Buyer for communication with the Buyer, sending the Buyer notifications, messages, and other information with the Buyer's consent unless otherwise provided by the current legislation of the Republic of Uzbekistan.

10.6.: The Executor is not responsible for possible failures and interruptions in the Site's operation and the loss of information caused by them. The Executor is not responsible for any damage to the Buyer's computer, mobile devices, or any other equipment or software caused or associated with the use of the Site or sites accessible via hyperlinks posted on the Site.

10.7.: The Executor is not responsible for any damage, including lost profits or harm caused in connection with the provision of the Services.

10.8.: The total amount of the Executor's liability is limited to the amount received from the Buyer for the purchased Services.

11.1.: The Executor is not responsible for the full or partial failure to fulfil any of its obligations if the losses are a direct consequence of force-majeure circumstances that arose after receiving payment for the Services and acceptance of the Offer by the Buyers.

11.2.: Force majeure includes military actions, strikes, fires, floods, earthquakes, quarantine measures, decisions of state structures, and other natural disasters.

11.3.: In the event of force majeure circumstances, the deadline for fulfilling obligations under the Offer postpones until the situation is normalised.

11.4.: The Party for which the impossibility of fulfilling obligations in connection with force majeure events has created will immediately, in writing, notify the other Party.

11.5.: In case of impossibility of full or partial fulfilment of obligations under the Offer for more than three months, the Executor will have the right to write off the amount received for the Services in whole or in part without notifying the Buyer.

12.1.: The Offer comes into force when the Buyer sends the Request and Purchase Form and ends after the Parties fully fulfil their obligations or cancel the booked, confirmed purchased Services.

12.2.: All disagreements between the Parties are subject to pre-trial settlement through negotiations. The period for pre-trial settlement of claims is 30 (thirty) days from receipt of the relevant claim. In case of failure to agree on the dispute, the dispute is subject to consideration and resolution in court at the Executor's location.

12.3.: The law of the Republic of Uzbekistan applies to the relationship between the Buyer and the Executor.

12.4.: The recognition by the court of any provision of the Offer, invalid and not applicable, does not entail the invalidity of other provisions of the Offer.

12.5.: The Agreement concluded based on this Offer, including all its integral parts, is confidential information for both Parties. Accordingly, the completed Agreement details cannot disclose without the other Party's written consent, either during the term of the Agreement or after its termination. Otherwise, the guilty Party will be obliged to compensate the injured Party for all damage caused, including lost profits.

12.6.: All notifications, messages, demands, claims, and other similar documents of the Parties arising from the Agreement, sent to each other, must be drawn up in writing. With the confirmation of their sending, the indicated documents sent by e-mail, Telegram, WhatsApp, or any messenger have full legal force and can use as written evidence.

P.E. «Sentral Asia Journeys»
Taxpayer identification number; 205202514
Identification number of the VAT payer: 326080026759
Tel/fax: + 998-71-236-39-45
62, 3. Taraqqiyot street.
Tashkent 100047.
The Republic of Uzbekistan.
Bank details;
Beneficiary's bank:
Bank: National Bank for foreign economic activity of the Republic of Uzbekistan's main Operation branch.
Bank address: Republic of Uzbekistan, Tashkent, Akademik Yahyo Gulomov Street -95.
Swift code: NBFA UZ 2X
Account number (UZS); 20208000204357468001
Account number (US$); 20208840504357468001
Name: Sentral Asia Journeys
Correspondents of the beneficiary bank:
1) Bank of New York, N.Y.
2) Chase Manhattan Bank, N.Y.