Tour Purchase Terms on CAJ.UZ
Updated:
These Terms explain how orders are placed, when a booking becomes confirmed, how traveler details are handled, what can change during trip organization, and which rules apply to substitutions, force majeure and bank transfer. Payment details are on Online Payment and Booking Confirmation, while cancellation and refund rules are on Booking Cancellation and Refunds.
Quick answer
- An order is created either after payment or after a booking request, depending on the booking mode.
- A booking is confirmed only after CAJ.UZ sends written confirmation after we secure the services required for the booking.
- The payer and traveler may be different people.
- There is no universal hold period for all services; request-booking deadlines are confirmed in writing.
For payment methods, invoices or payment-link help, use Online Payment. For date changes, cancellations or refunds, use Booking Cancellation and Refunds.
1) Definitions
- Company / we / us: PE “Central Asia Journeys”.
- Website: CAJ.UZ and its pages.
- Customer / payer: the person who places an order and/or makes a payment.
- Traveler: the person participating in the trip; this may be different from the payer.
- Services: travel services we provide or coordinate: tours, hotels, transfers, transport, guides, tickets, excursions and meals if included.
- Order: a purchase or booking request submitted on CAJ.UZ, including instant online checkout.
- Confirmed booking: an order we confirm in writing after we secure the services required for the booking and required details are provided.
2) Acceptance of these Terms
By paying for a tour or service on CAJ.UZ by card, bank transfer or another agreed method, you confirm that you have read and accepted these Terms and the Booking Cancellation and Refunds policy.
3) Booking and confirmation
What counts as a confirmed booking?
A booking is considered confirmed only when CAJ.UZ sends written confirmation by email or WhatsApp after the required services are secured.
Two booking modes
- Pay now: available on many fixed-date tours and products with online checkout. Payment creates an order immediately; CAJ.UZ confirms the booking in writing after checking traveler details and securing the services required for your booking.
- Request booking: used for custom/private tours or services that need manual confirmation. You send a request, we confirm details and price in writing, then provide a payment link or invoice.
Hold period
There is no universal hold period for all tours and services. For request bookings, payment deadlines or hold periods are confirmed in writing.
4) Prices and payments
Prices, inclusions and exclusions are shown on each tour page and/or in your written confirmation. Some components, especially tickets, may become non-refundable after issue or confirmation.
Payment methods — summary
- Visa / Mastercard via CAJ.UZ payment pages.
- Bank transfer by invoice or bank transfer details.
- Cash only if confirmed in writing by CAJ.UZ.
Detailed payment flow, card security, company invoice and payment troubleshooting are explained on Online Payment and Booking Confirmation.
5) Traveler details and documents
To arrange hotels, tickets and permits, we may request traveler details such as full name, passport data, date of birth and nationality. For ticketing or hotel registration, you may be asked to provide a passport copy in JPG or PDF.
- Make sure passports and entry requirements are valid for the trip, including transit rules if applicable.
- Travel insurance is strongly recommended.
- Provide accurate data. Ticketing errors caused by incorrect data may be non-refundable.
6) Changes to itinerary and substitutions
We may adjust timing or sequence because of weather, road conditions, transport schedules, site access, availability or operational constraints. We aim to preserve the key program and overall service level.
| Component | Possible substitution |
|---|---|
| Hotels | A similar-category hotel may be used if availability changes. |
| Transport | Vehicle type may change depending on group size, route or road conditions. |
| Guides | A qualified guide may be replaced by another qualified guide if required. |
| Timing / sequence | The order of visits may change for operational reasons while keeping the main program where possible. |
7) Cancellations and refunds
Cancellation, date change, no-show and refund rules are explained on Booking Cancellation and Refunds. That page is the owner page for deadlines, possible fees, refund processing time and exceptions.
- Approved refunds go back to the original payer and original payment method.
- Customer cancellations may be refunded minus applicable cancellation fees and bank/processing fees, if applicable.
- For payment compliance, CAJ.UZ may request a signed letter from the cardholder.
8) Support
If an issue occurs during the tour, tell your guide or our manager immediately. Most practical issues can be solved faster on site than after the trip.
Contacts
- WhatsApp / phone: +998 90 922 30 73
- Payment, order status, documents: cajourneys@gmail.com
- Refunds and service questions: ud@caj.uz
- Signed letters, if requested: ad@caj.uz
- Contacts page: CAJ.UZ contacts
9) Liability and third-party providers
CAJ.UZ organizes and coordinates travel services delivered by third-party providers, including hotels, carriers, museums, restaurants and guides. Each provider is responsible for its own service. We support you with coordination and problem-solving as part of trip organization.
- You are responsible for the accuracy of information you provide, including names, passport details and travel dates.
- You are responsible for personal belongings and for any damage you cause to property.
- CAJ.UZ is not liable for disruptions outside reasonable control, but we assist operationally where possible.
10) Force majeure
Force majeure includes events beyond reasonable control, such as natural disasters, war, civil unrest, official restrictions, border closures and major transport shutdowns. In such cases, CAJ.UZ acts in good faith to minimize disruption and handles refunds or credits in line with supplier constraints and the Booking Cancellation and Refunds policy.
11) Governing law and language
- These Terms are governed by the laws of the Republic of Uzbekistan.
- Disputes are subject to the jurisdiction of Uzbekistan courts.
- If translations differ, the English version prevails for interpretation.
12) Company details and bank information
| Company | PE “Central Asia Journeys” |
|---|---|
| Address | Tashkent, Uzbekistan, 62/3 Taraqqiyot St. |
| TIN | 205202514 |
| Phone | +998 71 236 39 45 |
| +998 90 922 30 73 | |
| cajourneys@gmail.com |
Bank transfer details
| Beneficiary’s bank | National Bank for Foreign Economic Activity of the Republic of Uzbekistan (Main Operation Branch) |
|---|---|
| Bank address | Republic of Uzbekistan, Tashkent, Akademik Yahyo Gulomov Street 95 |
| SWIFT | NBFAUZ2X |
| Beneficiary | Sentral Asia Journeys |
| Account (UZS) | 20208000204357468001 |
| Account (USD) | 20208840504357468001 |
| Correspondent banks | Bank of New York, N.Y. — 890-0056-576 Chase Manhattan Bank, N.Y. — 001-1-388352 |
Bank-name note: the beneficiary name is shown as it appears in bank transfer records. Use the bank transfer details exactly as provided in the invoice or written confirmation.
FAQ: purchase terms
Short direct answers for customers and the CAJ.UZ AI assistant.
What counts as a confirmed booking?
A booking is confirmed only when CAJ.UZ sends written confirmation after the required services are secured and the necessary traveler details are provided.
What are the two booking modes on CAJ.UZ?
Some tours can be purchased immediately through Pay now. Custom or complex bookings are confirmed first, then paid by payment link or invoice.
Can the payer and traveler be different people?
Yes. The payer and traveler may be different people. Refunds are still issued only to the original payer and original payment method.
How long is a booking held?
There is no universal hold period for all services. For request bookings, hold periods and payment deadlines are confirmed in writing.
What happens if traveler details are missing or incorrect?
Confirmation may be delayed. Ticketing errors caused by incorrect traveler data can be non-refundable.
Can CAJ.UZ change hotels, transport or guides?
If needed for availability, road conditions, schedules or operational reasons, CAJ.UZ may substitute similar-level hotels, suitable transport or another qualified guide while aiming to preserve the key program.
Where are payment methods explained?
Payment methods and payment support are explained on the Online Payment and Booking Confirmation page.
Where are cancellation and refund rules explained?
Cancellation, date change and refund rules are explained on the Booking Cancellation and Refunds page.
Which language version prevails if translations differ?
If translations differ, the English version prevails for interpretation.
Which law governs these Terms?
These Terms are governed by the laws of the Republic of Uzbekistan, and disputes are subject to the jurisdiction of Uzbekistan courts.
