Company / we / us
PE “Central Asia Journeys”.
Tour booking terms and conditions
Tour purchase and booking CAJ.UZ terms
What happens after your order and which rules apply
These Terms explain when CAJ.UZ confirms a booking, which traveller details are required and when the programme may change. They also set out responsibilities, governing law and company details.
Updated: 19 October 2026. A payment receipt does not replace written booking confirmation.
Visa and MastercardConfirmation by emailEnglish version prevails
In writing
confirmation by email
confirmation by email
Uzbekistan
governing law
governing law
Before placing your order
New orders on CAJ.UZ are paid by Visa or Mastercard.
1) Definitions
Website
CAJ.UZ and its pages.
Customer / payer
the person who places an order and/or makes a payment.
Traveller
the person participating in the trip; this may be different from the payer.
Services
travel services we provide or coordinate, including tours, hotels, transfers, transport, guides, tickets, excursions and meals when included.
Order
a purchase or booking request placed on CAJ.UZ.
Confirmed booking
an order for which CAJ.UZ has sent written confirmation by email after checking the required traveller details and securing the essential services.
2) Acceptance of these Terms
By placing an order and/or paying for a tour or service on CAJ.UZ by Visa or Mastercard, you confirm that you have read and accepted these Terms, the Booking Cancellation and Refunds policy and any specific conditions for your selected services that have been separately agreed with you in writing.
These Terms do not limit mandatory consumer rights or retrospectively change the conditions of orders already agreed.
3) Booking and confirmation
What counts as a confirmed booking?
Your booking is confirmed when CAJ.UZ sends written confirmation by email. Before doing so, we receive your paid order, check the required traveller details and secure the essential services. A payment receipt does not replace booking confirmation.
Your steps
choose the tour, departure and room type, complete the form and pay by Visa or Mastercard.
Our steps
after payment, CAJ.UZ receives the order, checks the traveller details, secures the essential services and sends written confirmation by email.
Confirmation timing
There is no single confirmation deadline for all tours and services. The timing is clarified for your paid order. Places or services are not promised to be held before payment.
4) Prices and payments
Price and payment
Prices, included services and exclusions are shown on the tour page and/or in your written confirmation. Some items, especially tickets and special fares, may become non-refundable after issue or confirmation.
Payment methods — summary
CAJ.UZ accepts only Visa and Mastercard through the official payment page.
Payment methods — summary
Before paying, check the tour, departure, room type and total shown on the payment page.
Payment methods — summary
If any detail or amount differs from the tour page, contact CAJ.UZ before paying.
What happens next
For payment steps, card security, company invoices and help with payment problems, see Online Payment and Booking Confirmation .
5) Traveller details and documents
Details for your booking
To arrange hotels, tickets, permits and other services, we may ask for each traveller’s full name, passport details, date of birth and nationality. We may also need a passport copy in JPG or PDF for tickets, permits or hotel registration.
What to check
Check passport validity and the entry requirements for your trip, including any transit rules.
What to check
Travel insurance is strongly recommended.
What to check
Provide accurate details. Errors in ticketing data may restrict refunds, reissue or date changes.
6) Changes to the itinerary and substitutions
General terms
Weather, road conditions, transport schedules, site access, availability or operational needs may require changes to timings or the order of visits. We aim to preserve the main programme and overall service level.
Hotels
A hotel of a similar standard may be used if availability changes.
Transport
The vehicle type may change to suit the group size, route or road conditions.
Guides
Another qualified guide may take over when a replacement is needed.
Timings / order of visits
Visits may be reordered for operational reasons. The main programme is preserved where possible.
What happens next
To request a change to the date, traveller list or programme, contact us as early as possible. We confirm availability, supplier rules and any effect on the price or refund in writing.
7) Cancellations and refunds
General terms
The Booking Cancellation and Refunds policy sets out the rules for cancellations, date changes, no-shows and refunds. It is the controlling page for deadlines, possible fees, processing times and exceptions.
Rules and responsibilities
Approved refunds go to the original payer through the original payment method.
Rules and responsibilities
For voluntary cancellation, deductions follow only the single calculation method in Booking Cancellation and Refunds . Tickets and other special-rate services are calculated separately under the conditions disclosed before payment and excluded from the amount used to calculate the stated percentage deductions. Those percentages apply to the remaining booking cost. No cost is deducted twice, and total deductions cannot exceed the amount paid. CAJ.UZ provides a written breakdown of the separate amounts.
Rules and responsibilities
CAJ.UZ may request a signed letter from the cardholder to meet payment-compliance requirements.
Special rule for Guaranteed Tour No. 1
Special rule for Guaranteed Tour No. 1
8-day Guaranteed Tour No. 1
8 days Tour No. 1
The published 8-day Guaranteed Tour No. 1 has a separate rule if the minimum group is not reached. When its conditions are met, it takes priority over the general provisions on deductions, non-refundable tickets, special fares and supplier costs. Read the complete minimum-group rule for Guaranteed Tour No. 1 . Customer-initiated cancellation remains subject to these Terms and the standard refund rules.
8) Support
Help during your trip
If a problem arises during the tour, tell your guide or our manager straight away. Many practical issues are easier to resolve while the trip is still in progress.
Phone
+998 90 922 30 73
Payment, order status and documents
cajourneys@gmail.com
Refunds and service questions
ud@caj.uz
Signed letters, if requested
ad@caj.uz
Contacts page
CAJ.UZ contacts
9) Liability and third-party providers
General terms
CAJ.UZ organises and coordinates travel services provided by hotels, carriers, museums, restaurants, guides and other third parties. Each provider is responsible for its own service. CAJ.UZ provides coordination and practical help as part of organising the trip.
Rules and responsibilities
You are responsible for the accuracy of the details you provide, including names, passport information and travel dates.
Rules and responsibilities
You are responsible for your belongings and any damage you cause to property.
Rules and responsibilities
CAJ.UZ is not liable for disruptions outside its reasonable control, but will provide practical assistance where possible.
10) Force majeure
Force majeure covers events beyond reasonable control, such as natural disasters, war, civil unrest, official restrictions, border closures and major transport shutdowns.
CAJ.UZ acts in good faith to limit disruption. Changes, refunds or credits are handled in line with supplier constraints and the Booking Cancellation and Refunds policy.
11) Governing law and language
Governing law
These Terms are governed by the laws of the Republic of Uzbekistan.
Jurisdiction
Disputes are subject to the jurisdiction of the courts of Uzbekistan.
Language priority
If translations differ, the English version prevails for interpretation.
12) Company details and bank information
Company
PE “Central Asia Journeys”
Address
62/3 Taraqqiyot Street, Tashkent, Uzbekistan
TIN
205202514
Phone
+998 71 236 39 45
Payment enquiries
cajourneys@gmail.com
cajourneys@gmail.com
Company bank details
Beneficiary’s bank
National Bank for Foreign Economic Activity of the Republic of Uzbekistan (Main Operation Branch)
Bank address
95 Akademik Yahyo Gulomov Street, Tashkent, Republic of Uzbekistan
SWIFT
NBFAUZ2X
Beneficiary
Sentral Asia Journeys
Account (UZS)
20208000204357468001
Account (USD)
20208840504357468001
Correspondent banks
Bank of New York, N.Y. — 890-0056-576; Chase Manhattan Bank, N.Y. — 001-1-388352
About these details
These are company details for reference. Payments on CAJ.UZ are accepted only by Visa or Mastercard.
FAQ: purchase terms
Does a payment receipt confirm my booking?
No. You need CAJ.UZ’s written confirmation by email, sent after the traveller details have been checked and the essential services secured.
What should I check before paying?
Check your tour, departure, room type and total. CAJ.UZ accepts Visa and Mastercard only. See the payment guide for help.
Can someone else pay for my trip?
Yes. The payer and traveller may be different people. An approved refund still goes to the original payer through the original payment method.
What if Guaranteed Tour No. 1 does not reach its minimum group?
A special rule applies when its published conditions are met. See the complete rule ; voluntary cancellation follows the standard conditions.
When will I receive confirmation after paying?
Confirmation timing is clarified for your order. There is no single deadline for all tours and services.
What if traveller details are missing or incorrect?
Tell CAJ.UZ as early as possible. Confirmation may be delayed, and ticketing errors may restrict refunds, reissue or date changes.
Which services may be replaced?
Where necessary, CAJ.UZ may use a similar-standard hotel, suitable transport or another qualified guide, while aiming to preserve the main programme. See changes and substitutions .
Where can I get payment help?
See Online Payment and Booking Confirmation for the steps and contact details.
Which rules apply if I cancel or change dates?
See Booking Cancellation and Refunds for deadlines, deductions, processing and exceptions.
Which language applies if translations differ?
The English version prevails for interpretation.
Which law and courts apply?
These Terms are governed by the laws of the Republic of Uzbekistan. Disputes are subject to the jurisdiction of the courts of Uzbekistan.
Help and related pages
For a question about your order, contact CAJ.UZ and include the booking details. Payment and cancellation procedures are explained on separate pages.
Online payment
How to pay for your tour and receive written confirmation.
Cancellations and refunds
Deadlines, the single deduction calculation and exceptions.
Useful links
For the payment process, see Online Payment; for cancellation rules, see Cancellations and Refunds.
If the Tour No. 1 minimum-group rule applies, read the special minimum-group rule.
For help with a specific order, use the CAJ.UZ contacts.
