Tour Purchase Terms on CAJ.UZ
Updated:
These Terms explain how orders are placed, when a booking becomes confirmed, how traveller details are handled and which rules apply to payments, changes, substitutions, force majeure and bank transfers. Payment details are on Online Payment and Booking Confirmation. Cancellation and refund rules are on Booking Cancellation and Refunds.
Quick answer
- An order is created after payment or after a booking request, depending on the booking mode.
- A booking is confirmed only after CAJ.UZ sends written confirmation once the required traveller details have been checked and the essential services secured.
- The payer and traveller may be different people.
- There is no universal hold period for all services; deadlines for request bookings are confirmed in writing.
For payment methods, invoices or payment-link assistance, see Online Payment. For date changes, cancellations or refunds, see Booking Cancellation and Refunds.
1) Definitions
- Company / we / us: PE “Central Asia Journeys”.
- Website: CAJ.UZ and its pages.
- Customer / payer: the person who places an order and/or makes a payment.
- Traveller: the person participating in the trip; this may be different from the payer.
- Services: travel services we provide or coordinate, including tours, hotels, transfers, transport, guides, tickets, excursions and meals when included.
- Order: a purchase or booking request submitted on CAJ.UZ, including an order created through online checkout.
- Confirmed booking: an order that CAJ.UZ confirms in writing after the required traveller details have been checked and the essential services secured.
2) Acceptance of these Terms
By placing an order and/or paying for a tour or service on CAJ.UZ by card, bank transfer or another agreed method, you confirm that you have read and accepted these Terms and the Booking Cancellation and Refunds policy. Any specific written conditions for a particular service apply together with these Terms.
3) Booking and confirmation
What counts as a confirmed booking?
A booking is confirmed only when CAJ.UZ sends written confirmation by email, WhatsApp or another agreed written channel after checking the required traveller details and securing the essential services. Payment creates an order, but does not by itself mean that every service has already been secured.
Two booking modes
- Pay now: available for many fixed-date tours and services with online checkout. Payment creates an order immediately; CAJ.UZ then checks the details, secures the essential services and confirms the booking in writing.
- Request booking: used for tailor-made or private tours and services requiring manual confirmation. You send a request, we confirm the details and price in writing, then provide a payment link or invoice.
Hold period
There is no universal hold period for all tours and services. For request bookings, any hold period, payment deadline and price-validity period are confirmed in writing.
4) Prices and payments
Prices, included services and exclusions are shown on the relevant tour page and/or in your written confirmation. Some components, especially tickets and special fares, may become non-refundable after issue or confirmation.
Payment methods — summary
- Visa / Mastercard through CAJ.UZ payment pages.
- Bank transfer against an invoice or the official bank details supplied by CAJ.UZ.
- Cash only when confirmed in writing by CAJ.UZ.
The payment process, card security, company invoices and payment troubleshooting are explained on Online Payment and Booking Confirmation.
5) Traveller details and documents
To arrange hotels, tickets, permits and other services, we may request traveller details such as full name, passport data, date of birth and nationality. A passport copy in JPG or PDF may be required for ticketing, permits or hotel registration.
- Make sure passports and entry requirements are valid for the trip, including any applicable transit rules.
- Travel insurance is strongly recommended.
- Provide accurate information. Errors in ticketing data may restrict refunds, reissue or date changes.
6) Changes to the itinerary and substitutions
We may adjust timings or the sequence of visits because of weather, road conditions, transport schedules, site access, availability or operational constraints. We aim to preserve the key programme and overall service level.
| Component | Possible substitution |
|---|---|
| Hotels | A similar-standard hotel may be used if availability changes. |
| Transport | The vehicle type may change depending on group size, route or road conditions. |
| Guides | A qualified guide may be replaced by another qualified guide when required. |
| Timings / sequence | The order of visits may change for operational reasons while the main programme is preserved where possible. |
If you request a change to the date, traveller list or programme, contact us as early as possible. Availability, supplier rules and any price or refund consequences are confirmed in writing.
7) Cancellations and refunds
Cancellation, date-change, no-show and refund rules are explained on Booking Cancellation and Refunds. That page is the controlling page for deadlines, possible fees, refund processing and exceptions.
- Approved refunds are returned to the original payer through the original payment method.
- Customer-initiated cancellations may be refunded after applicable cancellation, supplier and bank/processing deductions, except where a specific published rule expressly overrides those general deductions.
- For payment-compliance purposes, CAJ.UZ may request a signed letter from the cardholder.
Special rule for Guaranteed Tour No. 1
The published 8-day Guaranteed Tour No. 1 has a separate minimum-group rule. When its stated conditions are met, that special rule takes priority over the general provisions on deductions, non-refundable tickets, special fares and supplier costs.
Read the complete rule in Special rule for Guaranteed Tour No. 1 when the minimum group is not reached. Customer-initiated cancellation remains subject to these Terms and the standard refund rules.
8) Support
If an issue occurs during the tour, tell your guide or our manager immediately. Practical issues can usually be resolved more effectively during the trip than after it has ended.
Contacts
- WhatsApp / phone: +998 90 922 30 73
- Payment, order status and documents: cajourneys@gmail.com
- Refunds and service questions: ud@caj.uz
- Signed letters, if requested: ad@caj.uz
- Contacts page: CAJ.UZ contacts
9) Liability and third-party providers
CAJ.UZ organises and coordinates travel services delivered by third-party providers, including hotels, carriers, museums, restaurants and guides. Each provider is responsible for its own service. CAJ.UZ provides coordination and practical assistance as part of the trip organisation.
- You are responsible for the accuracy of the information you provide, including names, passport details and travel dates.
- You are responsible for personal belongings and for any damage you cause to property.
- CAJ.UZ is not liable for disruptions outside its reasonable control, but will provide operational assistance where possible.
10) Force majeure
Force majeure includes events beyond reasonable control, such as natural disasters, war, civil unrest, official restrictions, border closures and major transport shutdowns. In such cases, CAJ.UZ acts in good faith to minimise disruption and handles changes, refunds or credits in accordance with supplier constraints and the Booking Cancellation and Refunds policy.
11) Governing law and language
- These Terms are governed by the laws of the Republic of Uzbekistan.
- Disputes are subject to the jurisdiction of the courts of Uzbekistan.
- If translations differ, the English version prevails for interpretation.
12) Company details and bank information
| Company | PE “Central Asia Journeys” |
|---|---|
| Address | 62/3 Taraqqiyot Street, Tashkent, Uzbekistan |
| TIN | 205202514 |
| Phone | +998 71 236 39 45 |
| +998 90 922 30 73 | |
| cajourneys@gmail.com |
Bank transfer details
| Beneficiary’s bank | National Bank for Foreign Economic Activity of the Republic of Uzbekistan (Main Operation Branch) |
|---|---|
| Bank address | 95 Akademik Yahyo Gulomov Street, Tashkent, Republic of Uzbekistan |
| SWIFT | NBFAUZ2X |
| Beneficiary | Sentral Asia Journeys |
| Account (UZS) | 20208000204357468001 |
| Account (USD) | 20208840504357468001 |
| Correspondent banks | Bank of New York, N.Y. — 890-0056-576 Chase Manhattan Bank, N.Y. — 001-1-388352 |
Bank-name note: the beneficiary name is shown as it appears in bank transfer records. Use the bank details exactly as stated on the invoice or in the written confirmation.
FAQ: purchase terms
Short, direct answers about ordering and purchasing CAJ.UZ travel services.
What counts as a confirmed booking?
A booking is confirmed only when CAJ.UZ sends written confirmation after the necessary traveller details have been checked and the essential services secured.
What are the two booking modes on CAJ.UZ?
Some tours and services can be purchased immediately through Pay now. Tailor-made or complex bookings are first confirmed in writing and then paid by payment link or invoice.
Can the payer and traveller be different people?
Yes. The payer and traveller may be different people. Any approved refund is still issued to the original payer through the original payment method.
Does Guaranteed Tour No. 1 have a special minimum-group rule?
Yes. When the published conditions are met, the special rule takes priority over the general deduction rules. The complete terms are in Booking Cancellation and Refunds.
How long is a booking held?
There is no universal hold period for all services. Hold periods, price validity and payment deadlines for request bookings are confirmed in writing.
What happens if traveller details are missing or incorrect?
Confirmation may be delayed. Errors in ticketing data may restrict refunds, reissue or date changes.
Can CAJ.UZ change hotels, transport or guides?
If required by availability, road conditions, schedules or operational constraints, CAJ.UZ may use a similar-standard hotel, suitable transport or another qualified guide while aiming to preserve the key programme.
Where are payment methods explained?
Payment methods and payment assistance are explained on Online Payment and Booking Confirmation.
Where are cancellation and refund rules explained?
Cancellation, date-change and refund rules are explained on Booking Cancellation and Refunds.
Which language version prevails if translations differ?
If translations differ, the English version prevails for interpretation.
Which law governs these Terms?
These Terms are governed by the laws of the Republic of Uzbekistan, and disputes are subject to the jurisdiction of the courts of Uzbekistan.
