Before you pay
Check the tour, dates, number of travellers, accommodation, included services and amount in the order form. Contact us before paying if anything differs from the tour page.
Tour Payment and Booking Confirmation
Tour payment and booking confirmation
From the online form to your CAJ.UZ email
Pay for your chosen tour with Visa or Mastercard. CAJ.UZ then checks your details, secures the services and emails your confirmation. Here is what to expect and how to get help.
Updated: 19 October 2026. Need an invoice for your company? Send the company details before paying. Separate rules apply to cancellations and refunds.
Visa and MastercardServices checkedConfirmation by email
Visa / Mastercard
payment on the website
payment on the website
By email
written confirmation
written confirmation
Money matters for your trip
New orders on CAJ.UZ are paid only by Visa or Mastercard.
Payment methods
Paying for your tour
The website accepts Visa and Mastercard only. CAJ.UZ does not add a separate hidden card payment fee. Your bank may charge fees or apply its own exchange rate.
Payment and booking confirmation
A bank payment confirmation relates to the payment. CAJ.UZ confirmation means we have checked the details and secured the required hotel, transport, guide and tickets, where included.
From order to confirmation
Step 1
Open your chosen tour and proceed to the order form.
Step 2
Complete the form and check each traveller’s details.
Step 3
Pay with Visa or Mastercard.
Step 4
CAJ.UZ receives the request, checks the details and secures the services.
Step 5
We send written confirmation by email.
Keep your order details
Keep the order number, payment record and CAJ.UZ confirmation. These help us find your booking if you need to check details or change your trip.
Confirmation and timing
A reply about your order
To check your order status or confirmation time, email cajourneys@gmail.com. Include your order number and payment date. Payment alone does not mean that all services have been confirmed.
Confirmation time for your order
There is no single confirmation period for every service. Email us for your order’s status and expected confirmation time. If you have already paid, you do not need to pay again to check the status.
If a service cannot be confirmed
We will offer available alternatives. If they do not suit you, any change, cancellation or refund is handled under the Cancellation and Refund Policy.
If a company is paying
Company invoice details
Email cajourneys@gmail.com before paying and send the company details for the invoice. Tours on the website can still be paid for only with Visa or Mastercard.
Payment security
Secure connection
The connection is protected.
3D Secure
Your bank may request an additional authentication step.
Card data
We never ask for CVV or a full card number in messages.
Official payment pages
Safety tip: pay only on official CAJ.UZ pages. If anyone asks for CVV or a full card number by message, do not share it and contact us.
Payment problems
Your bank declined the payment
Ask your bank whether international online payments are enabled. Before trying again, check that no payment was taken. Contact us if the status is unclear.
Two charges appear on your statement
One entry may be a temporary hold, but this needs checking. Send the date, amount, transaction number and a screenshot with the full card number and other unnecessary details hidden.
You paid but received no email
Check your spam folder. If there is no email, write to cajourneys@gmail.com with the payer’s name, payment date and approximate time, and order or transaction number if available.
Traveller details and documents
Passport details and copies
Some tours require passport details or passport scans for hotels, trains, flights, tickets or permits. If requested, upload readable JPG/PDF files and enter names exactly as they appear in passports.
Names as shown in passports
Use the correct passport spelling for every traveller.
Clear passport copies
Upload clear scans or photos if requested.
Dates and passport information
Check dates, nationality and passport details before payment.
Cancellation and refund rules
Requests, calculations and refund processing.
Where to send your request
Order assistance CAJ.UZ
To change the date, cancel or request a refund, email ud@caj.uz. Include the tour, dates, payer’s name and order number if available.
How your refund is calculated
Order assistance CAJ.UZ
Your refund depends on the order conditions and when you cancel. A special rule applies if guaranteed Tour No. 1 cannot run because the minimum group is not reached. See the refund page for the full rules, deductions and exceptions.
Processing time and recipient
Order assistance CAJ.UZ
Once approved, CAJ.UZ processes a refund within five working days. Your bank determines when the money reaches your account. Refunds go to the original payer through the original payment method.
Contacts
Email addresses and related booking policies.
Choose the right email address
Order assistance CAJ.UZ
Choose the email address for your question so your message reaches the relevant team.
Payment, order status, documents
Order assistance CAJ.UZ
+998 90 922 30 73 cajourneys@gmail.com
Refunds and service questions
Order assistance CAJ.UZ
ud@caj.uz
Signed refund letter, if requested
Order assistance CAJ.UZ
ad@caj.uz
Contacts page
Order assistance CAJ.UZ
Full company contact details are available on the contacts page.
Business timezone
Order assistance CAJ.UZ
Uzbekistan time (UTC+5)
FAQ: payment and booking confirmation
Can I pay by bank transfer or in cash?
Tours on the CAJ.UZ website are payable only with Visa or Mastercard.
Can someone else pay for my tour?
Yes. The payer and traveller may be different people. Any refund goes to the original payer through the original payment method.
Should I pay again if confirmation has not arrived?
Contact CAJ.UZ first to check the initial payment. Do not repeat payment simply because an email is missing.
Should I send my card details to check a payment?
Do not send your full card number or CVV. Use the order or transaction number to identify the payment; if needed, provide only the card’s last four digits.
What documents do travellers need to provide?
Some services require passport details or a clear passport copy in JPG/PDF. Names must match the passport.
How can I move my trip to another date?
Email ud@caj.uz before cancelling. We will check availability and change conditions; see the Cancellation and Refund Policy for details.
Help before and after payment
For payment and order status, email cajourneys@gmail.com. For cancellation, date changes or refunds, use ud@caj.uz.
Purchase terms
How orders are placed, which details are needed and when a booking is confirmed.
Cancellations and refunds
Cancellation deadlines, refund calculations and special service conditions.
Choose a tour
Check the programme, dates, inclusions and total before paying.
Useful links
For the general booking rules, read Purchase Terms; for cancellation, see Cancellations and Refunds.
For your order: CAJ.UZ contacts.
For spending during your trip: money in Uzbekistan.
