Updated:
This page explains how to change or cancel a booking, when cancellation charges may apply, how refunds are issued and which exceptions apply to tickets, supplier services and Guaranteed Uzbekistan Tour No. 1. Payment and confirmation details are on Online Payment and Booking Confirmation and Tour Purchase Terms.
If you want to change the date, contact us before cancelling. We confirm the available options in writing.
The deadline is based on the start time stated in the written booking confirmation. Unless stated otherwise, deadlines are calculated in Uzbekistan local time (UTC+5).
For a voluntary cancellation made less than 24 hours before the confirmed start time, the following maximum cancellation charges may apply:
| Time before the confirmed start | Maximum cancellation charge |
|---|---|
| 23 hours | Up to 10% of the tour or service cost |
| 20 hours | Up to 20% of the tour or service cost |
| 15 hours | Up to 30% of the tour or service cost |
| 10 hours | Up to 40% of the tour or service cost |
| 5 hours | Up to 50% of the tour or service cost |
| 4 hours or less | Up to 100% of the tour or service cost |
“Up to” means the maximum possible charge. The actual calculation may depend on tickets, special fares, confirmed supplier services and non-refundable costs.
Before processing a standard refund, CAJ.UZ confirms the calculation in writing. These general charges and deductions do not apply when the special Tour No. 1 minimum-group rule is triggered.
Contact us as soon as possible and include the details below. This allows us to identify the order, check any supplier conditions and confirm the next step in writing.
Contact us before cancelling. Date changes depend on availability and applicable supplier rules. CAJ.UZ confirms any available option and additional cost in writing before a change is made.
Standard options are Visa or Mastercard through CAJ.UZ payment pages, bank transfer against an invoice or official bank details, and cash only when CAJ.UZ confirms it in writing. See Online Payment and Booking Confirmation.
Check your spam or junk folder and WhatsApp. If no confirmation has arrived, contact us with the payer’s name, tour date and approximate payment time.
If a company invoice is required, contact us before payment and provide the company details. We will confirm the payment process in writing.
This special rule applies exclusively to the published 8-day Guaranteed Uzbekistan Tour No. 1.
If, 30 calendar days before departure, fewer than two places are fully paid and CAJ.UZ cannot confirm the departure specifically because the minimum group has not been reached, CAJ.UZ sends the sole fully paid participant a written choice between the two options below.
The same published 8-day Tour No. 1 is operated privately for one traveller, with single-room accommodation and the same published inclusions and operating conditions. The final total price is US$1,600 for one traveller. All payments already made for the tour are credited in full, so only the difference up to US$1,600 is payable. This option applies to every published departure, including New Year and Navruz departures.
The order is cancelled without penalty and 100% of the amount actually paid for the tour is refunded, with no deductions by CAJ.UZ or its suppliers.
The private-tour option is valid only after the participant accepts it in writing. If the private option is not accepted in writing, the booking is cancelled and the 100% refund applies by default.
The refund is sent to the original payer using the original payment method. CAJ.UZ processes it within five business days. The time taken by a bank or payment provider to post the funds, any exchange-rate difference and any fee independently charged by a bank or other third party are outside CAJ.UZ’s control.
Only when the minimum-group conditions above are met, this special rule takes precedence over the general provisions on cancellation charges, supplier deductions, non-refundable tickets and special fares.
For a voluntary cancellation by the traveller, a traveller-requested date change, late arrival, no-show or unused service, the general Tour Purchase Terms and the other rules on this page apply.
Airline, railway and other transport tickets, special fares and some supplier services follow the relevant carrier’s or supplier’s conditions and may be partly or fully non-refundable. This general rule does not apply when the special Tour No. 1 minimum-group protection is triggered.
If you may be late or unable to attend, contact us immediately. The closer the confirmed start time, the greater the risk of charges. Once a programme has started, unused services are not automatically refundable.
For weather, official restrictions, border closures, major transport disruption or another event outside reasonable control, CAJ.UZ acts in good faith to minimise disruption and handles changes, credits or refunds in accordance with supplier constraints, the Tour Purchase Terms and this policy.
CAJ.UZ processes an approved refund within five business days, Monday to Friday excluding public holidays. For Tour No. 1 minimum-group cancellation, the same five-business-day processing period applies.
A bank or payment provider may need additional time to post the funds. Exchange-rate differences and fees independently charged by banks or other third parties are outside CAJ.UZ’s control.
If CAJ.UZ has confirmed that a refund was processed but it has not yet appeared, contact your bank or payment provider first and then send us the transaction details if further assistance is required.
For an urgent change or cancellation, WhatsApp is usually fastest. Keep a written record by email for refund requests.
| Question | Contact |
|---|---|
| Urgent change, order status or documents | +998 90 922 30 73 on WhatsApp cajourneys@gmail.com |
| Cancellation or refund | ud@caj.uz |
| Signed refund letter, only if requested | ad@caj.uz |
Direct answers about changes, cancellations, refunds and the special minimum-group rule for Guaranteed Uzbekistan Tour No. 1.
For a voluntary cancellation 24 hours or more before the confirmed start time, CAJ.UZ does not charge a cancellation fee, although non-refundable tickets, special fares or committed supplier costs may affect the amount returned. With less than 24 hours remaining, the maximum charges in the table on this page may apply.
If, 30 calendar days before departure, fewer than two places are fully paid and CAJ.UZ cannot confirm the departure specifically because the minimum group has not been reached, the sole fully paid participant receives a written choice: take the same published 8-day tour privately for a final total of US$1,600, paying only the difference after prior tour payments are credited, or cancel without penalty and receive 100% of the amount actually paid for the tour with no CAJ.UZ or supplier deductions.
Yes. The private-tour option and the full-refund option apply to every published Tour No. 1 departure, including New Year and Navruz, when all minimum-group conditions are met.
No. When the special rule is triggered by the minimum-group shortfall, 100% of the amount actually paid for the tour is refunded without CAJ.UZ or supplier deductions. This priority does not apply to a voluntary cancellation by the traveller.
Contact CAJ.UZ by WhatsApp or email with the tour or service name, date, original payer’s name and the order or payment reference, if available. For a date change, contact us before cancelling.
Sometimes, subject to availability and applicable supplier conditions. There is no automatic date-change rule for all services. CAJ.UZ confirms any available option and additional cost in writing.
It is sent only to the original payer using the original payment method.
CAJ.UZ processes an approved refund within five business days. The receiving bank or payment provider may take additional time to post the funds.
They follow the relevant carrier’s or supplier’s conditions and may be partly or fully non-refundable, except when the special Tour No. 1 minimum-group rule takes precedence.
It is not normally required. CAJ.UZ may request one in specific cases for bank or payment-system compliance.
Use this template only if CAJ.UZ asks for a signed letter. Sign it by hand and email a PDF or JPG to ad@caj.uz; you may copy ud@caj.uz.
REFUND REQUEST LETTER To: Central Asia Journeys (CAJ.UZ) Email: ad@caj.uz I, ____________________________________________ (full name), confirm that I am the payer/cardholder for the booking below and request a refund in accordance with the CAJ.UZ Booking Cancellation and Refunds policy. 1) Booking details • Tour / service name: _________________________________________ • Tour / service date(s): ______________________________________ • Order / booking number, if available: _________________________ • Traveller name(s), if required: _______________________________ 2) Payment details • Payment method: Visa / Mastercard / bank transfer / other: _____ • Payer or cardholder name: ____________________________________ • Last four card digits, if applicable: __________________________ • Payment date (YYYY-MM-DD): ___________________________________ • Amount and currency: _________________________________________ • Transaction / reference ID, if available: ______________________ 3) Request • Reason: voluntary cancellation / Tour No. 1 minimum-group shortfall / other • Details, if required: _________________________________________ ______________________________________________________________ • I request the refund to be returned to the original payer using the original payment method. 4) Confirmations • I confirm that the information above is correct. • I understand that tickets, special fares and supplier services may affect a standard voluntary-cancellation refund. • I understand that those deductions do not apply when the special Tour No. 1 minimum-group rule is triggered. • I understand that bank posting time, exchange-rate differences and third-party fees are outside CAJ.UZ’s control. Date: _______________________ Handwritten signature: _______________________
If the transaction reference is unavailable, leave it blank. CAJ.UZ can trace the payment using the booking details.
