24 hours or more before the start
24 hours or more before the start: no CAJ.UZ cancellation fee; supplier costs may still apply.
Booking cancellations and refunds
Booking cancellations and refunds
How to cancel a booking and request a refund
To change a date or cancel a booking, email ud@caj.uz . This page explains cancellation charges, refund processing and exceptions. See Online Payment for payment and confirmation, and Purchase Terms for the general conditions.
Updated 27 October 2026. For a date change, contact us before cancelling the booking.
CancellationDate changesRefunds
24 hours
no CAJ.UZ cancellation fee with at least 24 hours remaining; special service conditions still apply
no CAJ.UZ cancellation fee with at least 24 hours remaining; special service conditions still apply
5 business days
CAJ.UZ processing after refund approval
CAJ.UZ processing after refund approval
Uzbekistan’s currency
New bookings on CAJ.UZ are paid for only by Visa or Mastercard.
Key rules
Less than 24 hours before the start
Less than 24 hours before the start: the charges below may apply.
Refund amount
Refund amount: special-rate services are calculated separately; the percentages below apply to the remaining cost. No cost is deducted twice. The special Tour No. 1 rule is an exception.
Recipient
Recipient: only the original payer.
Refund method
Refund method: only the original payment method.
How the deadline is calculated
Cancellation time is the actual time your message is received at ud@caj.uz. The time remaining before the service starts is the interval between receipt of the message and the start time stated in the written confirmation. Uzbekistan time (UTC+5) applies. Messages received outside business hours are counted from the time of receipt, not the time they are processed.
Cancellation charges
When charges apply
These maximum charges apply to voluntary cancellation less than 24 hours before the start time stated in the written confirmation.
Calculation base
How the percentage is calculated: tickets and other services with special rates are calculated separately under the conditions disclosed before payment. Their cost is excluded from the amount used to calculate these percentages. The percentage applies to the remaining booking cost.
More than 20 but less than 24 hours
Up to 10% of the remaining booking cost
More than 15, up to and including 20 hours
Up to 20% of the remaining booking cost
More than 10, up to and including 15 hours
Up to 30% of the remaining booking cost
More than 5, up to and including 10 hours
Up to 40% of the remaining booking cost
More than 4, up to and including 5 hours
Up to 50% of the remaining booking cost
4 hours or less
Up to 100% of the remaining booking cost
Written breakdown and limits
No double deduction: the same cost is never deducted twice, and total deductions cannot exceed the amount paid. CAJ.UZ provides a written breakdown showing separate amounts for special-rate services and the charge calculated using the percentages above. With 24 hours or more remaining, CAJ.UZ charges no cancellation fee, but special service conditions still apply. These percentage-based charges do not apply to an error or failure to provide services by CAJ.UZ, or the special Tour No. 1 refund. Mandatory consumer rights remain unaffected. This new version does not retrospectively change previously agreed booking conditions.
How to change or cancel a booking
What you need to know
Contact us as early as possible. Say whether you want to change the date or cancel the booking.
Where to send the request
Email: ud@caj.uz Tour or service name and dates. Original payer’s full name and the contact details used for the booking. Order number, receipt or transaction reference, if available. Confirmations, vouchers or e-tickets if the booking includes tickets.
If you want to change the date
We check the booking, availability and supplier rules, then confirm the options and any price difference in writing.
How refunds are issued
Recipient and payment method
A refund goes only to the original payer using the original payment method. The standard process does not allow payment to another card, account or person. CAJ.UZ processes an approved refund within five business days. Your bank or payment provider may need additional time to post the funds. A signed letter is not normally required. A bank or payment provider may request one in specific cases.
Guaranteed Uzbekistan Tour No. 1: minimum-group protection
What you need to know
This special rule applies exclusively to the published 8-day Guaranteed Uzbekistan Tour No. 1 .
When this rule applies
If, 30 calendar days before departure, fewer than two places are fully paid and CAJ.UZ cannot confirm the departure specifically because the minimum group has not been reached, CAJ.UZ sends the sole fully paid participant a written choice between the two options below.
Take the same tour privately
The same published 8-day Tour No. 1 is operated privately for one traveller, with single-room accommodation and the same published inclusions and operating conditions. The final total price is US$1,600 for one traveller . All payments already made for the tour are credited in full, so only the difference up to US$1,600 is payable. This option applies to every published departure, including New Year and Navruz departures.
Cancel without penalty and receive a full refund
The order is cancelled without penalty and 100% of the amount actually paid for the tour is refunded, with no deductions by CAJ.UZ or its suppliers.
Written choice and default outcome
The private-tour option is valid only after the participant accepts it in writing. If the private option is not accepted in writing, the booking is cancelled and the 100% refund applies by default.
How the full refund is made
The refund is sent to the original payer using the original payment method. CAJ.UZ processes it within five business days. The time taken by a bank or payment provider to post the funds, any exchange-rate difference and any fee independently charged by a bank or other third party are outside CAJ.UZ’s control.
Priority and limits of this special rule
Only when the minimum-group conditions above are met, this special rule takes precedence over the general provisions on cancellation charges, supplier deductions, non-refundable tickets and special fares. For a voluntary cancellation by the traveller, a traveller-requested date change, late arrival, no-show or unused service, the general Tour Purchase Terms and the other rules on this page apply.
Other exceptions
Tickets, special fares and supplier services
Airline and railway tickets, some transport services and special fares may be partly or fully non-refundable under the conditions disclosed before payment. Their cost is calculated separately and excluded from the amount used to calculate these percentages. These restrictions do not reduce the special Tour No. 1 minimum-group refund.
No-show, late arrival and unused services
If you may be late or unable to attend, contact us immediately. The closer the confirmed start time, the greater the risk of charges. Once a programme has started, unused services are not automatically refundable.
Force majeure and events outside reasonable control
For weather, official restrictions, border closures, major transport disruption or another event outside reasonable control, CAJ.UZ acts in good faith to minimise disruption and handles changes, credits or refunds in accordance with supplier constraints, the Tour Purchase Terms and this policy.
Property damage and related additional costs
For property damage compensation and related additional costs, see section 9 of the Tour booking terms and conditions. A claim for property damage does not automatically authorise deduction of the disputed amount from a refund. Refunds for unused tickets are governed by the conditions of carriage and applicable law.
Refund processing time
CAJ.UZ processing
CAJ.UZ processes an approved refund within five business days, Monday to Friday excluding public holidays. For Tour No. 1 minimum-group cancellation, the same five-business-day processing period applies. A bank or payment provider may need additional time to post the funds. Exchange-rate differences and fees independently charged by banks or other third parties are outside CAJ.UZ’s control.
What you need to know
If CAJ.UZ has confirmed that a refund was processed but it has not yet appeared, contact your bank or payment provider first and then send us the transaction details if further assistance is required.
Contacts
What you need to know
For cancellations, date changes and refunds, email ud@caj.uz with your booking details.
Changes, cancellations and refunds
ud@caj.uz
Signed refund letter, only if requested
ad@caj.uz
Contacts page
Contacts page: CAJ.UZ contacts
Timezone
Timezone: Uzbekistan time (UTC+5)
Instructions and security
Procedure
Use this template only if CAJ.UZ requests a signed letter. Sign it by hand and send a PDF or JPG to ad@caj.uz ; copy ud@caj.uz if requested.
Instructions and security
Do not send a full card number or CVV.
Instructions and security
Provide only the last four card digits and the transaction reference, if available.
What you need to know
If the transaction reference is unavailable, leave it blank. CAJ.UZ can trace the payment using the booking details.
Refund request
Sample refund requestOnly needed if CAJ.UZ asks for it. Open to view and copy the complete document.
REFUND REQUEST
To: Central Asia Journeys (CAJ.UZ)
Email: ad@caj.uz
I, ____________________ (full name), confirm that I am the payer/cardholder for the booking below and request a refund in accordance with the CAJ.UZ Booking Cancellation and Refunds policy.
1. Booking details
Tour / service name: ____________________
Tour / service date(s): ____________________
Order / booking number, if available: ____________________
Traveller name(s), if required: ____________________
2. Payment details
Original payment method: ____________________
Payer or cardholder name: ____________________
Last four card digits, if applicable: ____________________
Payment date (YYYY-MM-DD): ____________________
Amount and currency: ____________________
Transaction / reference ID, if available: ____________________
3. Request
• Reason: voluntary cancellation / Tour No. 1 minimum-group shortfall / other
Details, if required: ____________________
• I request the refund to be returned to the original payer using the original payment method.
4. Confirmations
• I confirm that the information above is correct.
• I understand that tickets, special fares and supplier services may affect a standard voluntary-cancellation refund.
• I understand that those deductions do not apply when the special Tour No. 1 minimum-group rule is triggered.
• I understand that bank posting time, exchange-rate differences and third-party fees are outside CAJ.UZ’s control.
Date: ____________________ Handwritten signature: ____________________
Frequently asked questions
Can I change the date without cancelling?
It depends on availability and supplier rules. Email ud@caj.uz first; we confirm any option and price difference in writing.
What if I do not have an order number?
Send the payer’s full name, tour name and dates, plus any receipt or transaction reference you have.
Can the refund go to another card?
The standard process returns funds only to the original payer using the original payment method.
CAJ.UZ has processed my refund, but it has not arrived. What should I do?
Ask your bank or payment provider about posting time. Send us the transaction details if you need further help.
What if I do not accept the private option for Tour No. 1?
When the special minimum-group rule applies and you do not accept in writing, the booking is cancelled. The original payer receives 100% of the amount actually paid for the tour, without CAJ.UZ or supplier deductions.
Should I send a signed letter now?
Use the template above only if CAJ.UZ asks for it. A signed letter is not normally required.
Related pages and help
For a change, cancellation or refund, email ud@caj.uz with your booking details. If a signed document is requested, use ad@caj.uz.
Guaranteed Tour No. 1
Open the published 8-day programme covered by the special minimum-group rule.
Useful pages
For payment and confirmation, see Online Payment; for the general conditions, see Purchase Terms.
For help with your booking, see CAJ contacts.
Programme covered by the special rule: Guaranteed Tour No. 1.
