Online Payment and Booking Confirmation
Updated:
This page explains how payment works on CAJ.UZ: which payment methods are available, what happens after payment, when a booking becomes confirmed, how to request a company invoice, and where to contact us if payment went through but confirmation has not arrived yet. Cancellation and refund rules are handled on the separate Booking Cancellation and Refunds page.
Quick answer
- Payment options: Visa / Mastercard, bank transfer by invoice or official bank transfer details, and cash only when confirmed in writing.
- If you choose “Pay now”: your payment creates an order immediately, but the booking is confirmed only after our written confirmation.
- For custom or complex bookings: we confirm details and price first, then send a payment link or invoice.
- After you send a request: our team usually replies the same day; requests sent outside working hours are answered as soon as our team is available.
If you need a company invoice, partial payment, bank transfer or written confirmation before payment, contact us before paying. If your question is about date changes, cancellation or refunds, use the Booking Cancellation and Refunds page.
Also useful: Purchase Terms · Cancellations & refunds · Contacts
Payment methods
What payment options are available?
Standard payment options on CAJ.UZ are Visa / Mastercard, bank transfer by invoice or official bank transfer details, and cash only when confirmed in writing by our team.
Card payments
Card payments are available through official CAJ.UZ payment pages. We never ask you to send a full card number or CVV by email, chat or WhatsApp.
Bank transfer and cash
Bank transfer is arranged by invoice or bank transfer details after the booking details are confirmed. Cash payment is available only when our team confirms it in writing before payment. General purchase rules are explained in the Purchase Terms.
What currency will my card be charged in?
Card charge currency and any conversion depend on the payment page and your card-issuing bank. CAJ.UZ does not add a separate cardholder commission, but your bank may apply currency conversion, international payment or processing fees.
Can I pay a deposit or partial payment?
For Pay now tours, the checkout normally collects the amount shown on the payment page. Deposit or partial payment is possible only if CAJ.UZ confirms it in writing before payment.
How online payment works
Option A: Pay now
- Open a tour page and click Book online / Pay now.
- Fill in traveler details. Upload passport scans only if the form requests them.
- Pay by Visa / Mastercard.
- Your payment creates an order immediately.
- CAJ.UZ sends written confirmation by email or WhatsApp after checking details and securing services.
Option B: Request first, then pay
For private tours, custom itineraries and arrangements that require manual confirmation, you send a request first. We confirm availability, details and price in writing, then send a payment link or invoice.
Order, booking confirmation and hold time
Is my booking confirmed immediately after payment?
No. Payment creates an order immediately. The booking becomes confirmed only when CAJ.UZ sends written confirmation after we secure the services required for your booking.
How long does booking processing take?
After a request is submitted, our team usually replies the same day. If the request is sent outside working hours, we reply as soon as our team is available. Business timezone: Uzbekistan time (UTC+5).
How long is a booking held?
There is no universal hold period for all tours and services. For request bookings, any payment deadline or hold period is confirmed in writing by our team.
Company invoice and bank transfer
Can I get an invoice for a company?
Yes. If you need a company invoice, contact us before payment and send company details. We can issue an invoice or provide bank details after the booking details are confirmed.
Who pays SWIFT or intermediary bank fees?
Bank transfer details are provided, but SWIFT and intermediary bank fees can vary by bank and country. Confirm fee handling in writing before sending a transfer if it is important for your accounting.
Payment security
- HTTPS/SSL: the connection is protected.
- 3D Secure: your bank may request an additional authentication step.
- Card data: we never ask for CVV or a full card number in messages.
- Fees: CAJ.UZ does not add an extra cardholder commission; your bank may apply currency conversion or processing fees.
Safety tip: pay only on official CAJ.UZ pages. If anyone asks for CVV or a full card number by message, do not share it and contact us.
If payment does not work or confirmation has not arrived
My card was declined — what should I do?
Try again, use another card, or contact your bank. Some banks block international online payments by default. You can also request a bank transfer invoice.
I see two charges — did I pay twice?
Sometimes banks show a temporary hold and a final charge separately. Send us a screenshot or transaction reference and we will check the payment status.
Payment went through, but I did not receive confirmation
Check spam/junk mail and WhatsApp. If you still do not see a message, contact us with your name, tour date and approximate payment time so we can locate the order.
Traveler details and documents
Some tours require passport details or passport scans for hotels, trains, flights, tickets or permits. If requested, upload readable JPG/PDF files and enter names exactly as they appear in passports.
To avoid delays
- Use the correct passport spelling for every traveler.
- Upload clear scans or photos if requested.
- Check dates, nationality and passport details before payment.
Cancellation and refund rules
Cancellation, date change, no-show and refund rules are explained on the Booking Cancellation and Refunds page. Approved refunds are processed under that policy, not on this payment page.
FAQ: payment and booking confirmation
Short direct answers for customers and the CAJ.UZ AI assistant.
What payment options are available?
CAJ.UZ accepts Visa / Mastercard, bank transfer by invoice or official bank transfer details, and cash only when confirmed in writing by our team.
What is the payment process?
For Pay now tours, you enter traveler details and pay by card; the payment creates an order immediately. We then confirm the booking in writing after checking traveler details and securing the services required for your booking. For request bookings, we confirm details first and then send a payment link or invoice.
Is my booking confirmed immediately after payment?
No. Payment creates an order immediately. The booking becomes confirmed only after CAJ.UZ sends written confirmation by email or WhatsApp.
Can I get an invoice for a company?
Yes. For company payments, contact us before payment and request an invoice with company details. We can provide an invoice or official bank transfer details after confirming the booking details.
How long does booking processing take?
After a request is submitted, our team usually replies the same day. If the request is sent outside working hours, we reply as soon as our team is available. Business timezone: Uzbekistan time (UTC+5).
How long is my booking held?
There is no universal hold period for all tours and services. For request bookings, any payment deadline or hold period is confirmed in writing by our team.
Can I pay by bank transfer?
Yes. We can provide an invoice or official bank transfer details after confirming the booking details.
What currency will my card be charged in?
Card charge currency and conversion depend on the payment page and your card-issuing bank. CAJ.UZ does not add a separate cardholder commission, but your bank may apply currency conversion, international payment or processing fees.
Can I pay a deposit or partial payment?
For Pay now tours, checkout normally collects the amount shown on the payment page. Deposit or partial payment is possible only if CAJ.UZ confirms it in writing before payment.
Does CAJ.UZ charge an extra card payment fee?
No. CAJ.UZ does not add an extra cardholder commission. Your bank may apply currency conversion, international payment or processing fees.
What should I do if my card is declined?
Try again, use another card, or contact your bank because some banks block international online payments by default. You can also request a bank transfer invoice.
What if payment went through but I did not receive confirmation?
Check spam/junk mail and WhatsApp first. If you still do not see a message, contact us with your name, tour date and approximate payment time so we can locate the order.
Why do you sometimes need passport details or scans?
Some hotels, trains, flights and ticketing procedures require accurate traveler data. If requested, provide readable JPG/PDF passport scans and make sure names match the passports.
Can one person pay for another traveler?
Yes. The payer and traveler may be different people. Refunds, however, are issued only to the original payer and original payment method.
Where can I read cancellation and refund rules?
Cancellation, refund, date change and no-show rules are explained on the Booking Cancellation and Refunds page.
How do I contact support?
For payment, order status and documents, contact us by WhatsApp/phone at +998 90 922 30 73 or by email at cajourneys@gmail.com. For refunds, use ud@caj.uz.
Contacts
For payment questions, order status or documents, contact our team here:
| Question type | Contact |
|---|---|
| Payment, order status, documents | +998 90 922 30 73 / WhatsApp cajourneys@gmail.com |
| Refunds and service questions | ud@caj.uz |
| Signed refund letter, if requested | ad@caj.uz |
- Contacts page: CAJ.UZ contacts
- Business timezone: Uzbekistan time (UTC+5)
